Executive Housekeeper

MAJOR TASKS

• Understand, implement and coordinate all instructions and guidelines, according to company standards.
• Responsible and accountable for making smooth operation and related activities in HK Department.
• Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.

Operations

• Coordinating & distributing tasks to all HK staff & laundry according to the needs of operation & its time frame.
• Monitoring all equipment, linen and chemical stock, insuring a proper storage and using. Conduct inventories as per company procedure.
• Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
• Inspect work performed to ensure that it meets specifications and established standards.
• Establish and implement operational standards and procedures for the HK department. Conduct and supervise training process
• Investigate complaints about service and equipment, and take corrective action.
• Check and maintain equipment to ensure that is in working order.
• Communicate to management any occurrences involving staff or guests in the HK Department that require attention.
• Attend any onboard event & meeting where presence is required. Assist with supplies & luggage delivery, crew quarter maintenance & cleanliness.

Team Management

• Monitoring department working schedule and assigning of tasks to insure a proper coverage of every shift (including night duty) and sufficient number of staff when required
• Managing and keeping all personnel records, daily and monthly roster, duties assigned record, and operation inventory records.
• Preparing and managing staff training, learning and personal development programs, performance appraisal and its related documents
• Assist the Director of Operations in department employee procedures (recruitment, leaves, training plan, corrective actions, promotion & transfer)

Financial Management

• Managing HK department’s financial activities; Budget, Payroll, and other related activities.
• Assist the Director of Operations in monitoring and managing costs, expenditure, personnel and operation as related to the Housekeeping Department.
•  Any other duties as assigned by the Company.