- Welcome to Thien Minh Group
- [email protected]
[HN] BUSINESS DEVELOPMENT MANAGER – 2022
Job title
[HN] BUSINESS DEVELOPMENT MANAGER – 2022
Employment status
Fulltime
Department
Development Manager
Application Deadline
16/03/2022
Report to
Senior Business Development Manager
Job Location
Hoian
ABOUT COMPANY
Founded in 1994 and headquartered in Vietnam, Thien Minh Group (TMG) is one Southeast Asia’s leading integrated travel and hospitality groups. Every year, the group brings approximately 600,000 tourists to the region, serving a broad range of budget to high-end travelers, and hosts over 200,000 hotel guests. TMG offers a one-stop solution for travelers – providing tours, accommodation, cruises, transfers and transport as well as travel agency services.
Over 27 years of operations, TMG has grown tremendously from a boutique adventure tour operator in Vietnam under a single Buffalo Tours brand to an integrated travel group in Southeast Asia with 4 main business lines: Travel (operating tours and transportation services), Hospitality (owning and operating hotels), Online (iVIVU.com for online hotel booking), and Aviation (Hai Au Aviation seaplane and chartered flight services).
POSITION PURPOSE
The Business Development Manager is in charge of developing business for the company global portfolio (including Hospitality, Cruises), generate more revenue and manage clients’ accounts for Southern properties. Sales, marketing and strategic analysis are important aspects of the position, along with exceptional negotiation skills and the ability to close deals. The role includes developing new sales strategies, sales pitches, and business plans and requires strong interpersonal and communication skills, a focus on organization, and enhanced multitasking abilities.
DURATION
Detailed information will be discussed during the interview.
RESPONSIBILITIES
- In charge of customer from Corp & DMCs sources
- Searching for customer information on various channels to build a system of potential customers
- Actively contact potential customers on the self-searching list or from the hotel’s data system to introduce services and promotion programs
- Send service information via mail / tele-sales for customers to refer to and answer customer questions when there is customer feedback email
- Use sales skills to negotiate and persuade customers to use the hotel’s services
- Carry out the procedures for signing a contract with the customer who agrees to use the service
- Actively contact customers who are using the service to understand the situation, develop a good relationship with customers
- Timely support, respond to customer requests and complaints
- Contract performance (if needed)
- Coordinate with related departments to ensure customer requirements
- Supervise the contract implementation process, service quality so that customers receive the best value
- Coordinate with related departments to quickly overcome problems arising in the process of using the service of customers
- Coordinate with the hotel & Marketing department in planning and implementing incentive programs, customer gratitude; Introduce new products and services to reach and attract customers
- Associate with other departments in the hotel to improve service quality to meet customer needs
- Participate in training courses to improve qualifications when facilitated by the hotel.
- Make periodic or arising work reports
- Participate fully in department meetings, report feedback from customers for effective solutions
- Any other duties as assigned by the Manager
QUALIFICATIONS AND EXPERIENCE
- Strong negotiator
- Goal-oriented, organized team player
- Encouraging to team and staff; able to mentor and lead
- Eager to expand company with new sales, clients, and territories
- Able to analyze data and sales statistics and translate results into better solutions
- Excellent verbal and written communication skills
- Able to multitask, prioritize, and manage time effectively
- Self-motivated and self-directed
- Experienced at compiling and following strict budgets
- Experienced at preparing and presenting quarterly goals and forecasts for future projects
- Comfortable in both a leadership and team-player role
- Creative problem solver who thrives when presented with a challenge
- University degree in hospitality, business or related field
- Three to five years of previous experience in sales, management, customer service or related field
- Demonstrated and proven sales results
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel)
- Fluent communication in person, on the phone, and in email
OTHER SKILLS REQUIREMENTS & ATTRIBUTES
None
WHAT WE OFFER
- Social insurance, health insurance, vacation according to labor law
- Young, dynamic working environment, opportunities for promotion
- Travelling within the country/region/oversea
APPLY NOW
HOW TO APPLY
Please submit your resume, portfolio and letter of interest to HR at [email protected]
