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Direct Sales Executive

Job title

Direct Sales Executive

Employment status

Fulltime

Department

Sales & Reservation

Application Deadline

15/09/2019

Report to

Online Marketing & Direct Sales Manager

Job Location

Hanoi

ABOUT COMPANY

Founded in 1994 and headquartered in Vietnam, Thien Minh Group (TMG) is one of the leading integrated travel and hospitality groups based in Southeast Asia. The Group brings approximately 90,000 tourists to the region serving a broad range of budget to high-end travellers and hosts over 200,000 hotel guests annually. TMG offers a one-stop solution for travellers in the Southeast Asia region, providing touring activities, accommodation, cruises, transfers and transport as well as travel agency services.

POSITION PURPOSE

PRINCIPAL RESPONSIBILITIES

  • Responsible for providing top-notch sales and consultancy service to serve direct online customers enquiring for TMG’s products & services.
  • Responsible for maximizing the conversion rate from enquiry to booking to reach and exceed targeted sales, and ensure sales growth
  • Responsible for maximizing the referral and/or repurchase rate per customer
DURATION
RESPONSIBILITIES
  • Provide excellent sales service to direct customers of Victoria and EMM websites
  • Achieve individual sales target on a monthly basis and individual KPIs set
  • Maximize conversion rate from enquiry to booking, average revenue per booking
  • Respond to online enquiries in an accurate, appropriate and timely manner within 24 hours or according to business needs
  • Work closely with reservations team to ensure all bookings, passenger details, logistic information, internal notes and supplier are accurate as per customers’ info and requests
  • Provide excellent follow-up & after-sales service to direct customers to maximize referral, repurchase rate, and build brand awareness by word-of-mouth marketing
  • Ensure booking payments to be collected in due time
  • Ad hoc roles, projects, activities not limited to the above duties and responsibilities may be required due to work exigency and/or added at management’s discretion.

Working conditions

  • Working hours: 8.30am – 5.30pm
  • Travelling within the country/region
QUALIFICATIONS AND EXPERIENCE

Knowledge

  • Business or sales-related degree or equivalent professional qualification
  • Minimum of 2 years’ experience in direct sales for hospitality and/or tourism industry
  • Good knowledge of the hospitality distribution business channels, tools and systems: channel manager, OTA extranet… is a plus
  • Sales experience in hospitality for inbound travellers from English speaking markets is a plus
  • Excellency in English (both speaking and writing skills)
  • Candidates with a background in living / studying abroad is a plus
  • Computer skills including fluency in Microsoft Office

Skills

  • Outstanding sales skill with proven records
  • Experienced in working under pressure / multi-tasking
  • Flexible and able to work with uncertainties and changing priorities
  • Strong interpersonal skills across cultures and seniority levels
  • Strong organizational and project management skills
  • Solid teamwork and communication (both verbal and written) skills
  • Effective negotiation skills
  • High attention to detail
  • Able to problem solve and make decisions
  • Able to work independently and with a team

Attitude

  • Motivation
  • Able to work flexibly including outside office hours when required
  • Willingness to travel to business trips when required
  • Commitment to high standards of customer service
OTHER SKILLS REQUIREMENTS & ATTRIBUTES
WHAT WE OFFER
  • A competitive salary package with monthly incentive rewards and annual bonus
  • Health Care and Personal Accident Insurance 24/24
  • Product inspection trips and annual company trip
  • 16 days annual leave, 10 days sick leave
  • Working Hours: Monday to Friday 8:30am to 5.30pm
  • Training courses with great career development opportunities
  • Social club with monthly in/out of office activities
  • Annual staff party and company-wide team building days
  • Summer vacation within Vietnam and Asian countries

APPLY NOW

HOW TO APPLY

Please submit your resume, portfolio and letter of interest to HR at jobs@tmgroup.vn
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