Executive Assistant Manager for Victoria Mekong Cruises

Operations

• Understand, implement and coordinate all instructions and guidelines, according to company standards.
• Responsible for global hospitality experience. Accountable for making smooth operation and related activities within ALL departments onboard.
• Provide information and assistance to the Guests and anticipate and/or identify needs to achieve maximum Guest satisfaction.
• Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
• Greet the Guests as they enter/depart and complete check-in/out procedures. Responsible for Guests welcome procedures.
• Learn the names and personally recognize the Guests and their cabins, memorize their habit, preference & requirements
• Maintain high visibility in lobby/library/front desk area, projecting a professional and polished appearance (according to Victoria standards) and contributing to the overall ambiance of hospitality.
• Be able to answer any questions by Guests in relation with services on board, ship facilities, timings of meals, departure time for sightseeing and any other aspect of the cruise. Take and pass on messages to Guests.
• Deal with special requests from Guests, complaints or problems, and report them
• Oversee and manage spa facilities schedule and booking. Monitor treatment quality, hygiene practice and overall cleanliness
• Assist the Front Office Manager in program & itineraries updating, editing & distributing.
• Liaise between departments and provide clerical support
• Assist all departments in sending requisitions, purchasing orders to stores & offices
• Responsible for retail: Guests purchases on board & procurement
• Work with all departments to maintain open communication channels to anticipate and satisfy Guest’s needs and demands
• Attend any onboard event & meeting where presence is required. Assist with supplies & luggage delivery, crew quarter maintenance & cleanliness.

Team Management

• Monitor department working schedule and assigning of tasks to insure a proper coverage of every shift (including night duty) and sufficient number of staff when required
• Manage and keep all personnel records, daily and monthly roster, duties assigned record, and operation inventory records.
• Prepare and manage staff training, learning and personal development programmes, performance appraisal and its related documents
• Assist the Director of Operations in department employee procedures (recruitment, leaves, training plan, corrective actions, promotion & transfer)

Financial Management

• Managing operational activities; budget, payroll, and other related activities. Taking every responsibilities and accountabilities for FO & Spa Department.
• Supervise bills preparation, distribution and payment.
• Prepare operational expenses report & cash record for every cruises
• Assist the Director of Operations in monitoring and managing costs for all operational expenditure