Front Office Manager

MAJOR TASKS

• Understand, implement and coordinate all instructions and guidelines, according to company standards.
• Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
• Provide information and assistance to the Guests and anticipate and/or identify needs to achieve maximum Guest satisfaction.

Operations

• Greet the Guests as they enter/depart and complete check-in/out procedures. Responsible for Guests welcome procedures.
• Learn the names and personally recognize the Guests and their cabins, memorize their habit, preference & requirements
• Maintain high visibility in lobby/library/front desk area, projecting a professional and polished appearance (according to our standards) and contributing to the overall ambiance of hospitality.
• Being able to answer any questions by Guests in relation with services on board, ship facilities, timings of meals, departure time for sightseeing and any other aspect of the cruise.
• Taking and passing on messages to Guests.
• Deal with special requests from Guests, complaints or problems, and report them
• Manage spa facilities schedule and booking. Monitor treatment quality, hygiene practice and overall cleanliness
• Assist the Cruise Manager in program & itineraries updating, editing & distributing.
• Assist all departments in sending requisitions, purchasing orders to stores & offices
• Responsible for retail: Guests purchases on board & procurement
• Liaise between departments and provide clerical support. Work with all departments to maintain open communication channels to anticipate and satisfy Guest’s needs and demands
• Attend any onboard event & meeting where presence is required. Assist with supplies & luggage delivery, crew quarter maintenance & cleanliness.

Team Management

• Monitoring department working schedule and assigning of tasks to insure a proper coverage of every shift (including night duty) and sufficient number of staff when required
• Managing and keeping all personnel records, daily and monthly roster, duties assigned record, and operation inventory records.
• Preparing and managing staff training, learning and personal development programs, performance appraisal and its related documents
• Assist the Director of Operations in department employee procedures (recruitment, leaves, training plan, corrective actions, promotion & transfer)

Financial Management

• Managing operational activities; budget, payroll, and other related activities. Taking every responsibilities and accountabilities for FO & Spa Department.
• Supervise bills preparation, distribution and payment.
• Prepare operational expenses report & cash record for every cruises
• Assist the Director of Operations in monitoring and managing costs for all operational expenditure
• Any other duties as assigned by the Company.