Group Reservation Team leader

Job title

Group Reservation Team leader

Employment status



Sales & Reservation

Application Deadline


Report to

Director of Sales & Marketing

Job Location



TMG Hospitality is part of TMG specialising in hospitality management in Southeast Asia with a portfolio that includes 3- and 4-star properties, cruises and premium transportation options.

TMGH’s original management portfolio encompasses 3-star and 4-star international-standard hotel brands including Victoria Hotels & Resorts, ÊMM Hotels & Resorts and Mai Chau Lodge located across a large range of iconic destinations throughout Vietnam and Laos.

TMGH has added transportation options to its management portfolio with a collection of 7 boats and 3 seaplanes in Halong Bay under the brand names of L’Azalée Cruises, Emeraude Cruise and Hai Au Aviation.

  • Responsible for the sales and reservations process of TMG hotels & resorts
  • Implement yearly sale & marketing strategies
  • Work with Marketing and Yield departments to maximize sales activity
  • Supervise team’s taking of reservations and operate systems in accordance with group standards as well as review all accepted and keyed-in bookings in the system.
  • Receive, confirm and process reservations for the hotel with utmost accuracy within 24 hours. Ensure that the Reservations System will be connected and reservations successfully downloaded daily. Adhere to pre-set availability and rate control.
  • Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities within the hotel group.

Responsible for the maintenance and growth of sales & reservation for TMG hotels & resorts by:

  • Management of sales and reservations activities
  • Provide weekly and monthly reports on sales performance
  • Supervision of the reservations team in Head office
  • Responsible for all special rate requests, FOC allocations, brochure contributions and barter agreements
  • Analysis and development of promotions & packages with Marketing and Yield Manager
  • Maintaining a complete filing system, report on a daily basic no shows and cancellations to the DOSM and follow up with Yield Manager with the respective local source of bookings.
  • Ensure the reservations count is accurate and forecasting is carried out
  • Works with Marketing and Yield departments when required to provide insights into market trends, demand & partner feedback to better evaluate and develop our activities, promotions and offers
  • Keeps up to date with the latest market trends and competitor activities
  • Ensure a sales attitude is adopted at all times and maintain an awareness of all sales opportunities of the properties
  • Receive, confirm and process reservations for the hotel with utmost accuracy within 24 hours
  • Maintain and update guest history and marketing database as laid down in the reservations procedures
  • Ensure a high level of customer service
  • Ad hoc roles, projects, activities not limited to the above duties and responsibilities may be required due to work exigency and/or added at management’s discretion.


  • Working hours: 8:30am – 5:30pm, from Monday to Friday
  • Travelling within the country/region
  • Overseas travel when required


  • Business or sales-related degree or equivalent professional qualification
  • Minimum of 2 years’ experience in reservations for hospitality
  • Good knowledge of the hospitality distribution business channels, tools and systems: internet, web browser, channel manager, OTA extranet…
  • Reservations experience in hospitality for inbound travelers from English speaking markets is a plus
  • Excellency in English (both speaking and writing skills)
  • Candidates with a background in living / studying abroad is a plus
  • Computer skills including fluency in Microsoft Office


  • Maturity and leadership
  • Outstanding sales skill with proven records
  • Experienced in working under pressure / multi-tasking
  • Flexible and able to work with uncertainties and changing priorities
  • Strong interpersonal skills across cultures and seniority levels
  • Strong organizational and project management skills
  • Solid teamwork and communication (both verbal and written) skills
  • Effective negotiation skills
  • High attention to detail
  • Able to problem solve and make decisions
  • Able to work independently and with a team


  • Motivation
  • Able to work flexibly including outside office hours when required
  • Willingness to travel to business trips when required
  • Commitment to high standards of customer service
  • A competitive salary package with monthly incentive rewards and annual bonus
  • Health Care and Personal Accident Insurance 24/24
  • Product inspection trips and annual company trip
  • 16 days annual leave, 12 days sick leave
  • Training courses with great career development opportunities
  • Social club with monthly in/out of office activities
  • Annual staff party and company-wide team building days
  • Summer vacation within Vietnam and Asian countries



Please submit your resume, portfolio and letter of interest to HR at [email protected]