- Welcome to Thien Minh Group
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[HN] – VIVU JOURNEYS VIETNAM JSC RECRUITING GUIDE TEAM LEADER 2021 – FULL TIME
Job title
[HN] – VIVU JOURNEYS VIETNAM JSC RECRUITING GUIDE TEAM LEADER 2021 – FULL TIME
Employment status
Fulltime
Department
Customer Services, Management, Travel and Hospitality
Application Deadline
31/07/2021
Report to
Country Manager
Job Location
Hanoi
ABOUT COMPANY
Vivu Journeys is a startup company on the brink of an exciting new venture into the Travel industry. We are launching a new DMC within Europe, starting with the UK and Portugal, recently with Vietnam, Laos and Cambodia with bigger plans to expand globally.
Typically, a DMC works as a middleman buying product from hotels, transport and touring companies to sell onto Tour Operators or Travel Agents at a profit. For ViVu, in addition to connecting our partners with key suppliers, we will also be creating and operating our own product and tapping into the other hospitality arms of our Parent company, Thien Minh Group (TMG).
We are managing leading travel & hospitality business offering 4 different pillars within travel; DMC, Hotels and cruises – we own more than ten hotels and several river and sea boats with plans to expand our assets as we move into these new markets; Airlines, we own 3 seaplanes that operate in our homeland Vietnam and are about to embark on an exciting new airline project within Asia; Online – As one of Vietnam’s most successful Online travel Agents, we are industry leaders in technology, developed inhouse.
POSITION PURPOSE
Guide leader is in charge of securing the best guides in the market for ViVu Journeys and make sure the guides have been well trained to lead ViVu Journeys’ tours. Tour Guides will be running tours and experiences that we have curated in house through our product team and that have been built around our culture of health, kindness and growth.
DURATION
RESPONSIBILITIES
| Key areas | Specific activities | Measures |
| Guide recruitment | Recruit best guides/leaders in the market
Build up a network of frequent part time guides in each key region Build up guide profiles and manage guide system
|
Number of guides in each key regions
|
| Logistics
|
Ability to think and act quickly to support guides changing itinerary as required, for example in the case of bad weather
Maintaining operational viability Providing feedback and suggested improvements to the operations and product teams Demonstrate excellent knowledge of subject matter and area of guiding Remain calm, friendly, and enthusiastic always Know all safety and security protocols, should they be needed |
Net Promoter Score
Customer satisfaction
|
| Problem Solving | Addressing any issues or concerns from guides, leaders and guests in a timely and effective manner | Net Promoter Score
Customer satisfaction |
QUALIFICATIONS AND EXPERIENCE
| Essential Criteria | Desirable Criteria | |
| Experience: | Minimum 5-year tour guiding experience
Good command of both written and spoken English/French High degree of customer service and satisfaction |
Experience in working under pressure / multi-tasking Experience in customer service Experience in public speaking |
| Qualifications: | Guide/Leader certificates | A-level in guiding/travel & tourism |
| Skills: | Excellent communication skills
The ability to engage with a wide range of people A natural hunger for knowledge and learning A calm, customer focused manner Confident Fluent in written and spoken English/French A second language is desirable, but not mandatory Flexible and able to work with uncertainties and changing priorities Ability to problem solve and make decisions Multi-tasking Excellent interpersonal and presentation skills across a variety of cultures A self-starter able to work independently Ability to work outside normal office hours Customer centric with commitment to high standards of service delivery High attention to detail & strong time/priority management skills Personally aligned with ViVu Journeys values |
Second language, ideally French or German
|
| Knowledge: | Knowledge of Indochina products | |
| Attributes: | Hungry – self-motivated and diligent, constantly thinking about the next step and the next opportunity.
Humble – quick to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually. Smart – good judgment and intuition around the subtleties of group dynamics and guests, and the impact of your words and actions |
Flexible and able to work odd hours, with uncertainties/changing priorities and under pressure |
OTHER SKILLS REQUIREMENTS & ATTRIBUTES
WHAT WE OFFER
· A competitive package and working conditions
· Educational and annual company trips
· Vibrant culture and working environment
· Training courses with great career development opportunities
APPLY NOW
HOW TO APPLY
Please submit your resume and letter of interest to [email protected] / [email protected]. Please be noted that all of your information will be kept confidential and only short-listed candidates will be contacted.
