[HN] FRENCH RESERVATIONS EXECUTIVE – 2022

Job title

[HN] FRENCH RESERVATIONS EXECUTIVE – 2022

Employment status

Fulltime

Department

Executive Office, Sales & Reservation, Travel and Hospitality

Application Deadline

25/02/2022

Report to

Reservations Team Leader

Job Location

Hanoi

ABOUT COMPANY

ABOUT THIEN MINH GROUP

Founded in 1994 and headquartered in Vietnam, Thien Minh Group (TMG) is one Southeast Asia’s leading integrated travel and hospitality groups. Every year, the group brings approximately 600,000 tourists to the region, serving a broad range of budget to high-end travelers, and hosts over 200,000 hotel guests. TMG offers a one-stop solution for travelers – providing tours, accommodation, cruises, transfers and transport as well as travel agency services.

Over 27 years of operations, TMG has grown tremendously from a boutique adventure tour operator in Vietnam under a single Buffalo Tours brand to an integrated travel group in Southeast Asia with 4 main business lines: Travel (operating tours and transportation services), Hospitality (owning and operating hotels), Online (iVIVU.com for online hotel booking), and Aviation (Hai Au Aviation seaplane and chartered flight services).

ABOUT VIVU JOURNEYS

Vivu Journeys is a dynamic, leading destination management company operating in the UK, Ireland, Portugal and now Vietnam, Laos, and Cambodia. “Vivu” in Vietnamese connotes free, unencumbered movement and exploration, which is also the spirit embraced by travelers today.

With over 27 years of experience, Vivu Journeys is ready for a new movement in travel and tourism in Asia, promising to take international travelers on new experiences, going a step further than other destination management companies. The Vivu Journeys difference can be seen through how we Connect, Control, and Create. Vivu Journeys creates a connection between guests and destinations. Our philosophy is to build assets and create unique products at each destination. Vivu Journeys is proud to own many brands and travel businesses in Asia, allowing Vivu Journeys to fully manage the standard and quality of the products and services provided while making a real difference in the customer experience.

POSITION PURPOSE

The role is to provide sales growth to French speaking market and ensure excellent customer satisfaction. This role also provides support to Business Development Manager in winning new business and prepare the tariff when is required.

DURATION

Detailed information will be discussed during the interview.

RESPONSIBILITIES
Key areas

Specific activities

Measures
Sales Respond to new business opportunities and enquiries in an accurate, appropriate, and timely manner

Ensure all bookings, passenger details, logistic information, internal notes and supplier notes updated on the system

Look after the new Agent travel request to secure the new business

In conjunction with Operation to check French speaking guide language

Work with Contracting and Operations team to get the best deal from the suppliers for the series trip and Group departure

 Revenue

Conversion rate

 

Customer Service Provide timely and accurate information and excellent support to external customers (agents, suppliers, and clients) as well as internal customers

Resolve customer service issues to customer’s satisfaction with appropriate corrective and preventive measures

Follow up after sales to ensure customer satisfaction

 NPS
Marketing Support Marketing and Product teams to translate new tours/articles and Meeting deadlines
QUALIFICATIONS AND EXPERIENCE
Essential Criteria Desirable Criteria
Experience Fresh graduates or 1-2 year working as French & English-speaking sales

Experience in sales & reservations

Experience as French and English-speaking sales in other DMCs is preferred
Qualifications Minimum Bachelor’s Degree
Knowledge Understanding the Destination Management system

Knowledge of French speaking market

OTHER SKILLS REQUIREMENTS & ATTRIBUTES
Essential Criteria Desirable Criteria
Skill Fluent in national local language, French & English

Proficient with Microsoft Office applications

Excellent understanding of data administration and management functions (collection, analysis, distribution etc.)

Strong communication skills for internal & external purposes

Good sales skill

Good communication and writing skills

High standards of customer service

Able to solve problem and make decisions consulting others as required

Able to work under pressure and juggle multiple tasks

Attributes Hungry – self-motivated and diligent, constantly thinking about the next step and the next opportunity.

Humble – quickly  to point out the contributions of others, share credit, emphasize team over self and define success collectively rather than individually.

Smart – good judgment and intuition around the subtleties of group dynamics and the impact of your words and actions.

Flexible and able to work odd hours (3pm-11pm, GMT +7), Tuesday to Saturday with uncertainties/changing priorities and under pressure
WHAT WE OFFER

· A competitive compensation package including salary, allowance, bonus and paid leave

· Personal Health Insurance

· Flexible working hours

· Career pathways & professional development

· Travel domestically & overseas as required by the business

APPLY NOW

HOW TO APPLY

Please submit your resume, portfolio and letter of interest to HR at jobs@tmgroup.vn