- Welcome to Thien Minh Group
- [email protected]
[HN] OPERATIONS FULFILLMENT EXECUTIVE – ENGLISH SPEAKING 2022
Job title
[HN] OPERATIONS FULFILLMENT EXECUTIVE – ENGLISH SPEAKING 2022
Employment status
Fulltime
Department
Executive Office
Application Deadline
10/02/2022
Report to
Country managers
Job Location
Hanoi
ABOUT COMPANY
ABOUT THIEN MINH GROUP
Founded in 1994 and headquartered in Vietnam, Thien Minh Group (TMG) is one Southeast Asia’s leading integrated travel and hospitality groups. Every year, the Group brings approximately 600,000 tourists to the region, serving a broad range of budget to high-end travelers, and hosts over 200,000 hotel guests. TMG offers a one-stop solution for travelers – providing tours, accommodation, cruises, transfers and transport as well as travel agency services.
With over 27 years of operations, TMG has grown tremendously from a boutique adventure tour operator in Vietnam under a single Buffalo Tours brand to an integrated travel group in Southeast Asia with 4 main business lines: Travel (operating tours and transportation services), Hospitality (owning and operating hotels), Online (iVIVU.com for online hotel booking), and Aviation (Hai Au Aviation seaplane and chartered flight services).
ABOUT VIVU JOURNEYS
Vivu Journeys is a dynamic, leading destination management company operating in the UK, Ireland, Portugal and now Vietnam, Laos, and Cambodia. “Vivu” in Vietnamese connotes free, unencumbered movement and exploration, which is also the spirit embraced by travelers today.
As a member of TMG, Vivu Journeys is ready for a new movement in travel and tourism in Asia, promising to take international travelers on new experiences, going a step further than other destination management companies. The Vivu Journeys’s difference can be seen through how we Connect, Control, and Create. Vivu Journeys creates a connection between guests and destinations. Our philosophy is to build assets and create unique products in each destination. Vivu Journeys is proud to own many brands and travel businesses in Asia, allowing Vivu Journeys to fully manage the standard and quality of the products and services provided while making a real difference in the customer experience.
For more information, please visit our official website: vivujourneys.com
POSITION PURPOSE
FIT BOOKINGS MANAGEMENT
- Communicate with customers and agents on 24/7 hotlines and emails when needed (mostly providing/updating information)
- Update the latest changes for relevant teams & suppliers at the soonest possible time (eg. Flight change or pick-up time change, no-show…etc.)
- Be the point of contact for Vivu Journeys’s customers to ask questions
- Deal with issues or complaints from both suppliers and customers
- Able to learn and use the operation function of the internal system professionally
- Able to understand precisely the logistics that need to be done at the destination
- Able to work within Working Hours which is from 15:00pm to 11:00PM Asia time
DURATION
Detailed information will be discussed during the interview.
RESPONSIBILITIES
|
Key areas |
Specific activities |
Measures |
| Operations | – 24/7 available with hotline to receive calls from customers, suppliers, and agents.
– Provide or update information from customers, suppliers, and agents through hotline or email if needed. |
50%
By booking system, direct leader/ manager |
| Logistics | – Upload complaints or issues into VC at issue log. | 10%
By booking system, direct leader/ manager |
| Problem Solving | – Receive complaints from clients and solve it as soon as possible. Inform to the country manager or direct manager depending on the destination when needed.
– Coordinate with relevant teams to ensure delivering the best services to clients and maximize cost saving for the company. |
40%
By direct leader/ manager |
QUALIFICATIONS AND EXPERIENCE
| Essential Criteria | Desirable Criteria | |
| Experience | – Bachelor’s degree in Travel, Tourism, Hospitality Management or business-related subject.
– At least 3 years experience in the tourism industry, working in travel company as an operator or consultant |
An understanding of the inner workings of the travel industry |
| Qualifications | – Customer centric with commitment to high standards of service delivery. – Solid collaboration and communication skill (verbal and written). – Strong interpersonal and presentation skills across culture. – Flexible with uncertainties/changing priorities and under pressure.- Willing to work under pressure and different time zone in Europe. |
OTHER SKILLS REQUIREMENTS & ATTRIBUTES
| Essential Criteria | Desirable Criteria | |
| Skills | – A high level of both written and spoken English
– Communication skill – Excellent interpersonal skill – Good time management skill – Consultant skill – Good customer service skill – Problem solving skill |
– Having the ability to speak French is a plus
– Organization skill |
| Knowledge | Excellent knowledge of Asia countries | Knowledge of European countries is an advantage |
| Attributes | – Meticulousness
– Dependability and a positive attitude – Quick leaner – Good team player |
WHAT WE OFFER
- A competitive package and working conditions
- Educational and annual company trips
- Vibrant culture and working environment
- Training courses with great career development opportunities
Please be noted that all of your information will be kept confidential and only short-listed candidates will be contacted.
APPLY NOW
HOW TO APPLY
Please submit your resume, portfolio and letter of interest to HR at [email protected]
