On-Site Reservation Agent for Hai Au Aviation

Job title

On-Site Reservation Agent for Hai Au Aviation

Employment status



Sales & Reservation

Application Deadline


Report to

Reservation Team Leader

Job Location



Established in 2011, Hai Au Aviation is a member of the Thien Minh Group – a leading travel and hospitality group in Southeast Asia. Hai Au Aviation is proud to be the pioneer in commercial seaplane service in Vietnam, bringing a fresh and unique travel and sightseeing experience to Vietnam’s most beautiful destinations.

As the first ever seaplane service provider in Vietnam, Hai Au Aviation has served over 30,000 customers from 47 countries, and operated over 2,500 flights with over 300,000km bringing breath-taking sightseeing experiences across Vietnam’s most beautiful landscapes.

HAA official website: http://www.seaplanes.vn/.


We are looking for a full-time commitment for at least 02 years.

Accountabilities Key deliverables
Daily tasks Sales & Reservation

  • Focus on upselling & last minute sale of the vacant seats. Update availability of flights within 10 days to potential partners
  • Expand retailed network by building good relationship with retailed shops/ tour desks/ online distribution partners & keep them up-to-date with any promotions/ deals/ sales initiatives to ensure their efficiency
  • Monitor and control availability of tickets and rates in order to maximize load factor and revenue.
  • Note all information of extra requests for relevant team to follow up: pickup, drop-off, connecting flight, hotels, food restriction, or cruises for logistics arrangement at Noi Bai or Ha Long Stations.
  • Review accuracy reservation input, ensuring complete details for check-in at Ground/ Station desk & flights are within payload.
  • Ensure payment made upfront accurately; follow up ticketing timeline & payment reminder/ chaser in an effective timely manner.
  • Issue tickets after payment is made; weight + passport information received
  • Follow to input of passenger information for flight check-in.
  • Communicate immediately with bookers/ customers in case of any flight changes/ cancellation or rescheduling.
  • Follow up with unpaid bookings or refund in case of cancellation

Data record

  • Ensure all reservations data input to Tammy ticketing system timely and accurately.


  • Reply immediately to all incoming correspondence, telephone calls and inquiries in a professional manner.
  • Inform the Team Leader of any emergency/unusual problems that may occur
  • Provide current, accurate, and appropriate up to date information about person in charge for each booking to contact correctly in emergency cases.
Customer Service
  • Secure new client sales and retention through high & friendly level of customer service
  • Stay educated on Hai Au flights with passion to overcome difficulties; ready to go packages with cruises
  • Provide alternatives for customer travel
  • Act as the first point of contact to inform clearly all customers of terms, conditions of carriage and cancellation policy for each booking
  • Handle customer complaints with diplomacy and refer to the Team Leader if needed.
  • To co-operate with other departments/ teams to facilitate & archive the best result possible of his/ her own working mission.
  • To undertake any other activities if and when required doing so.
  • University/College Graduate with at least 01 year experience of working with travel agent or Point of Sale
  • Fluent in English communication and presentation
  • Microsoft office, computer skills
  • Communication and interpersonal skills
  • Time management and problem-solving skill
  • Friendly, supportive, proactive and having desire to take initiative
  • Multi-tasking; being able to work in a dynamic, fast-paced environment
  • Being able to work both independently and as part of a team
  • A competitive salary package with performance pay and annual bonus
  • Health Care and Personal Accident Insurance 24/24
  • 16 days annual leave, 10 days sick leave
  • Standard working Hours: Monday to Friday 8:30am to 5:30pm
  • Training courses with great career development opportunities
  • Social club with monthly in/out of office activities
  • Annual staff party and company-wide team building days



Please submit your resume, portfolio and letter of interest to HR at [email protected]