On-Site Reservation Agent for Hai Au Aviation

• Focus on upselling & last minute sale of the vacant seats. Update availability of flights within 10 days to potential partners
• Expand retailed network by building good relationship with retailed shops/ tour desks/ online distribution partners & keep them up-to-date with any promotions/ deals/ sales initiatives to ensure their efficiency
• Monitor and control availability of tickets and rates in order to maximize load factor and revenue.
• Note all information of extra requests for relevant team to follow up: pickup, drop-off, connecting flight, hotels, food restriction, or cruises for logistics arrangement at Noi Bai or Ha Long Stations.
• Review accuracy reservation input, ensuring complete details for check-in at Ground/ Station desk & flights are within payload.
• Ensure payment made upfront accurately; follow up ticketing timeline & payment reminder/ chaser in an effective timely manner.
• Issue tickets after payment is made; weight + passport information received
• Follow to input of passenger information for flight check-in.
• Communicate immediately with bookers/ customers in case of any flight changes/ cancellation or rescheduling.
• Follow up with unpaid bookings or refund in case of cancellation

Data record

• Ensure all reservations data input to Tammy ticketing system timely and accurately.

Other

• Reply immediately to all incoming correspondence, telephone calls and inquiries in a professional manner.
• Inform the Team Leader of any emergency/unusual problems that may occur
• Provide current, accurate, and appropriate up to date information about person in charge for each booking to contact correctly in emergency cases.

• Secure new client sales and retention through high & friendly level of customer service
• Stay educated on Hai Au flights with passion to overcome difficulties; ready to go packages with cruises
• Provide alternatives for customer travel
• Act as the first point of contact to inform clearly all customers of terms, conditions of carriage and cancellation policy for each booking
• Handle customer complaints with diplomacy and refer to the Team Leader if needed.

• To co-operate with other departments/ teams to facilitate & archive the best result possible of his/ her own working mission.

• To undertake any other activities if and when required doing so.