Receptionist for EMM Hotel Saigon (02 positions)
Job title
Receptionist for EMM Hotel Saigon (02 positions)
Employment status
Fulltime
ABOUT COMPANY
ÊMM Hotels & Resorts is a collection of 3 and 4-star international-standard hotels owned and operated by TMG. ÊMM Hotels & Resorts currently have 3 properties in Ho Chi Minh, Hoi an and Hue.
“ÊM” in Vietnamese means “tranquility and comfort”, and the extra “M” stands for “Modern”, which perfectly describes the fresh, contemporary, creative vibe of ÊMM Hotels & Resorts. In all properties, ÊMM embodies the “ÊM” plus “M” formula, an “East meets West” concept combining warm Asian hospitality and culture with a young, dynamic, hip theme.
POSITION PURPOSE
General Information
- Working location: EMM Hotel Sai Gon, 157 – 157A Pasteur, Ward 6, District 3, HCMC
- Department: Front Office
- Level: Team member
- Report to: Front Office Manager
- Type of Position: Full time
- Working hours: per Duty Roster, 48 hours/ week
DURATION
RESPONSIBILITIES
- Complete the procedures when guests arrive and leavey;
- Deal with bookings by phone, email, letter, fax or face-to-face;
- Daily room check with Housekeeping Department to make sure the room is in the best condition before guest arrives.
- Tell guests about hotel facilities and services;
- Allocate rooms and give the keys to guests.
- Take and pass on messages product to guests or other department;
- Deal with special request or Provide information about the surrounding area if guests need;
- Deal with complaints or problems;
- Prepare bills and take payments;
- Ensure records are kept properly so that they can be easily retrieved for review when needed by relevant personnel;
- Responsible for checking the state of stationery and equipment in the reception area and if found to be malfunctioning, the maintenance personnel should be informed to fix it;
- Review working area such as lobby, counter, back office and storage, keep them clean and tidy;
- Another assigned tasks by Front Office Manager;
- Join in meeting department;
QUALIFICATIONS AND EXPERIENCE
- Graduated Vocational school;
- Communicate by English fluently;
- Understanding SMILE PMS & POS;
- Having team work spirit, being meticulous, careful and working under high pressure;
- Be willing to work on public holiday or day off;
OTHER SKILLS REQUIREMENTS & ATTRIBUTES
WHAT WE OFFER
- EMM Hotel Sai Gon’s premium remuneration package
APPLY NOW
HOW TO APPLY
Please submit your resume, portfolio and letter of interest to HR at hr.sgn@emmhotels.com
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