- Welcome to Thien Minh Group
- [email protected]
Reservation Manager
Job title
Reservation Manager
Employment status
Department
Sales & Reservation
Application Deadline
Report to
Job Location
Can Tho, Ho Chi Minh City
ABOUT COMPANY
POSITION PURPOSE
DURATION
RESPONSIBILITIES
- Supervise the Reservation team, including allocation of tasks and work schedule, monitoring the team’s work, communication manners (spoken and written) and general performance of Reservations staff
- Review daily the booking status and arrival report. Monitor all correspondences, letters, emails, fax, cables
- Ensure all related systems are configured correctly, validated and working to full capacity (Agent Login, OTA, Allotments)
- Prepare and update sales contracts and rates cards following company rules and guidelines and according to the instructions of the BDMs
- Record contracted rates both in system and correspondence files, ensuring all data and prices are entered correctly and efficiently
- Prepare occupancy forecast, revenue streams forecast,production reports.
- Liaise with the BDM and the Revenue Manager regarding occupancy, rates, reservation status and suggest actions when needed
- Identify Top Producing Accounts and ensure proper recognition by Reservation staff.
- Ensure special handling of repeats guest and very VIP guest.
- Monitor and coordinate group reservations activity with the Sales Department and Revenue Manager. Review room blocking for special group request.
- Follow up tentative bookings and update reservation status.
- Review no-show and cancelled reservations and processes charges according to the ship’s policy
- Inform the Director of Operations when the ship availability status changes and prepare for necessary action.
- Develop the Reservation staff, including but not limited to on-going on the job training. Ensure their knowledge of the product.
- Responsible for implementation of policies and procedures.
- Develop ways to improve the customer experience and build brand loyalty
- Any other duties as assigned by the Company.
QUALIFICATIONS AND EXPERIENCE
OTHER SKILLS REQUIREMENTS & ATTRIBUTES
WHAT WE OFFER
APPLY NOW
HOW TO APPLY
Please submit your resume, portfolio and letter of interest to HR at [email protected]
