Restaurant & Bar Manager

Major tasks

• Understand, implement and coordinate all instructions and guidelines, according to company standards.
• Provide information and assistance to the Guests and anticipate and/or identify needs to achieve maximum guest satisfaction.
• Adhere to existing working practices, methods, procedures, undertake relevant training and development

Operations

• Monitor compliance with health and safety regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
• Insure team follows all preparations & cleaning methods needed for the area (Dining room, pantry, Lounge & sundeck) before and after every service.
• Develop knowledge of the menus to be able answering questions about menu items, making recommendations upon request.
• Supervise staff in F&B serving with sanitation and safety procedures. Observe and evaluate team and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
• Identify Guests along the cruise and memorize their habit & preference. Deal with special requirements. Resolve Guests possible complaints regarding F&B service and report them. Investigate and resolve complaints regarding food quality, service or accommodations.
• Work with all departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest’s needs and demands
• Communicate to management any and all occurrences involving staff or guests in the FB Department that require attention.
• Attend any onboard event & meeting where presence is required. Assist with supplies & luggage delivery, crew quarter maintenance & cleanliness.
• Assist the Director of Operations in monitoring and managing costs, expenditure, personnel and operation as related to the F&B Department.

Team Management

• Monitoring department working schedule and assigning of tasks to insure a proper coverage of every shift (including night duty) and sufficient number of staff when required
• Managing and keeping all personnel records, daily and monthly roster, duties assigned record, and operation inventory records.
• Preparing and managing staff training, learning and personal development programs, performance appraisal and its related documents
• Assist the Director of Operations in department employee procedures (recruitment, leaves, training plan, corrective actions, promotion & transfer)

Financial Management

• Organize Beverages procurement and supplying. Presence during delivery and checking of every item.
• Managing F&B department’s financial activities; budget, payroll, and other related activities. Taking every responsibilities and accountabilities for F&B Department.
• Supervise inventories of beverage & equipment, breakage & wastage record
• Any other duties as assigned by the Company.